Why do we have cancellation policies in the first place?
Live2explore acts as an intermediary between you (the user) and providers. Therefore, when you book an activity through live2explore, you are actually booking with the provider directly, and that’s great because we are here to hook you up with our passionate providers and supply you with the largest choice of activities and the best booking experience!
But this is also true for our network of partnering suppliers. To avoid last-minute cancellations which can represent significant losses for our suppliers, they each get to choose the cancellation policy which they deem appropriate for their activities.
Therefore, unless specified differently in activity descriptions, each activity is attributed the following cancellation policies:
- Cancellation 4 days or more prior to the agreed activity starting date
You are automatically reimbursed for the full activity price
- Cancellation between 24 and 48 hours prior to the agreed activity starting date
You are entitled to a 80% reimbursement
- Cancellation between 12 and 24 hours prior to the agreed activity starting date
You are entitled to a 50% reimbursement
- Cancellation 12 hours or later are what we call last-minute cancellations
No reimbursements will be affected
The Partner may only cancel an Activity if circumstances beyond his control make the Activity performance impossible or dangerous, such as poor weather conditions and force majeure.
In such cases, you will obviously be fully reimbursed.
In case of bad weather conditions or other last-minutes factors, suppliers can also propose to reschedule the activity. It’s up to you to accept or refuse such changes (for example, it may be difficult to postpone an activity in you are on a road trip). If you cannot attend the new proposed date, you will be entitled to full reimbursement.
Can I modify the dates of my booking?
You may request a change in the scheduled dates for an activity if such modification is possible (this will be activity-dependent). This can be done through our service, by calling or emailing us at firstname.lastname@example.org.
We will contact your provider to negotiate such modification on your behalf. Should the modification request be accepted by the provider, a new reservation summary will be issued and sent out to you.
It is however, important that providers are not obliged to accept changes in dates or timing. Such requests, if accepted, may be subject to fees according to the providers’ specific terms and conditions.
Should the modification request be refused, your request will be treated as a cancellation as per the above policy.
In practice? It’s all common sense. Try to contact us or the provider as soon as possible if you cannot attend the activity on the agreed date. The providers and Live2explore will do their utmost to find the best solution to reschedule or postpone your activity!