FAQs

Outdoor activities involve being outdoors! Most of our activities are weather-dependent: some won’t take place under the rain or if there is no snow or too much (or too little) waves, etc.

Only the instructor has the final call when it comes to cancelling or maintaining an activity. Usually the pro will reach out to you (unless differently indicated in the confirmation email) but if you have any doubt please feel free to contact the pro yourself as well. The pro will than try to reschedule the activity. In case a reschedule isn’t possible you will be entitled to a full refund, as per Live2explore Terms of Use.

The instructor’s contact details are indicated in the confirmation email as well as the PDF summary of the same email that you receive once your reservation is confirmed.

The meeting point is indicated in the activity description, the confirmation email as well as the PDF summary of the same email.

Comfortable sportswear and closed shoes work well for urban, land and aerial activities. Flip flops are in general not suitable for sports activities and if you have long hair the best is to tie it up.

For activities in snow or water please take into consideration that you might get additional equipment. Hence, being dressed in layers will help you to change quickly and figure out on spot in what layer you feel the most comfortable.

Please also note that some activities require you to wear specific clothes or bring along certain equipment. You will find this info in the activity description online as well as in the PDF summary of the confirmation email.

Yes. Generally speaking you should be always there 15 minutes in advance.

Some activities have special requirements though, meaning that you have to be there e.g. 1 hour in advance. You will find this information in the activity description as well as in the PDF summary of the confirmation email.

No. A digital version on e.g. your phone is totally sufficient.